By using BulkWhatsApp, you agree to these terms. The most important things: you are responsible for compliance with WhatsApp's policies and local laws when sending messages. Don't send spam or illegal content.
These Terms of Service ("Terms") govern your access to and use of the BulkWhatsApp platform ("Service"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.
If you do not agree to these Terms, do not use the Service.
BulkWhatsApp is a self-hosted software platform that enables businesses to send bulk WhatsApp messages via:
Features include contact management, template management, broadcast scheduling, delivery analytics, auto-retry queuing, and multi-user administration. The software is installed on infrastructure you control — we do not operate a shared cloud service.
You are responsible for:
You must not share your login credentials with others. Each user must have their own account.
All passwords are stored using bcrypt hashing and can never be retrieved — not by you, not by the administrator, and not by us. If you forget your password:
We strongly recommend enabling Two-Factor Authentication (Settings → Security) to protect your account even if your password is compromised.
Each user account has a fully isolated data environment. Your broadcast history, contacts, templates, and WhatsApp API credentials are never accessible to other users — including the administrator — through the platform interface. The administrator's elevated access is limited to account management (creating, editing, resetting passwords, and deleting user accounts).
You agree to use the Service only for lawful purposes and in compliance with these Terms. You must:
Violation of these prohibitions may result in immediate termination of your account without refund, and may expose you to legal liability.
You must not use the Service to:
By using this Service, you acknowledge that:
Access to the platform is provided under a subscription. Plans include:
When your subscription expires, access to the platform's API functions will be suspended with a 402 error. Your data will not be deleted — it remains on your server. Contact your administrator to renew.
Pricing is customised per business. Payments are arranged directly with us. We do not process payments through the platform itself. All pricing is in Indian Rupees (INR) unless otherwise agreed.
The BulkWhatsApp platform software, design, and documentation are our intellectual property. You are granted a limited, non-exclusive, non-transferable licence to use the platform during your subscription period.
You retain ownership of all data you upload to the platform (contact lists, templates, messages). You grant us no rights to this content except as necessary to provide the service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
We do not warrant that:
WhatsApp delivery rates, read rates, and API availability are controlled by Meta/WhatsApp, not by us.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE SHALL NOT BE LIABLE FOR:
Our total cumulative liability to you for any claims arising from the use of the Service shall not exceed the amount you paid us in the 3 months preceding the claim.
You agree to indemnify, defend, and hold harmless BulkWhatsApp and its operators from any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
We may suspend or terminate your access to the Service immediately, without notice, if you:
You may stop using the Service at any time. Upon termination, your subscription ends and your data remains on your server — we have no obligation to retain or return it separately.
These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law provisions. The Information Technology Act 2000 and relevant Indian regulations apply to the extent applicable.
If you are located outside India, you agree that disputes will be governed by Indian law and adjudicated in Indian courts, without prejudice to any mandatory consumer protection rights you may have in your jurisdiction.
In the event of any dispute, the parties shall first attempt to resolve it amicably through direct negotiation or mediation. If resolution cannot be reached within 30 days, disputes shall be referred to arbitration under the Arbitration and Conciliation Act 1996 (India), with the seat of arbitration in Tamil Nadu, India. Proceedings shall be conducted in English.
Nothing in this clause prevents either party from seeking injunctive or other equitable relief from a court of competent jurisdiction.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date and notify active users. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
For questions about these Terms or our Service:
Mon–Sat · 9 AM to 7 PM IST